Xplan Site Administration and Ongoing services

Guideway may also be engaged on an ongoing basis to maintain and administer our partner’s Xplan sites. Our system administration service ensures clients can focus on enjoying software efficiencies and building their business while we use our specialist expertise to ensure ongoing smooth operation behind the scenes. Our Xplan administration services frequently the following amongst other services:

  • Coding of template updates
  • Workflow changes
  • New user and changes for existing users including capabilities
  • Xplan version upgrades and patches including prior testing in our test beta environment
  • Access to our Xplan help desk
  • Training of new staff
  • Issue resolution with agreed service level agreements